Frequently Asked Questions (FAQ)

Welcome to our FAQ page. We've compiled answers to the most common questions about shopping at Phil's Early Alzheimer Store, our products, and how we support families navigating dementia care.

Ordering & Shopping

How do I choose the right products for my loved one?

We've organized our store in two ways to make shopping easier:

Shop by Stage: Browse products based on where your loved one is in their Alzheimer's journey (MCI, Early-Stage, Mild, Moderate, or Severe Dementia).

Shop by Category: Browse by specific needs like Safety Essentials, Mobility & Bathroom, or Caregiver Tools.

If you're unsure where to start, check our Recommended for Most Families collection or contact us for personalized guidance.

Are your products suitable for other types of dementia?

Yes! While our store focuses on Alzheimer's disease, many products are helpful for all types of dementia including vascular dementia, Lewy body dementia, and frontotemporal dementia. The stage-based approach applies across dementia types.

Do you offer product bundles or packages?

We're currently developing curated bundles for different stages and needs. In the meantime, you can add multiple products to your cart and take advantage of our free shipping on orders over $75.

Can I order products for someone else?

Absolutely! Many of our customers are adult children, family caregivers, or healthcare professionals ordering on behalf of someone with dementia. Just enter the shipping address where you'd like the products delivered.

Shipping & Delivery

How much does shipping cost?

• Orders $75 and over: FREE standard shipping
• Orders under $75: $7.99 flat rate shipping

How long does shipping take?

Standard shipping: 3-4 business days after your order is processed.

Most orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships.

Do you ship to all 50 states?

Yes! We ship to all addresses in the United States, including Alaska, Hawaii, PO Boxes, and military APO/FPO addresses.

Do you ship internationally?

Not at this time. We currently only ship within the United States.

Why might I receive multiple packages?

Some products ship directly from our trusted suppliers to ensure faster delivery and better pricing. If your order contains items from different suppliers, you may receive multiple shipments, each with its own tracking number.

What if my package doesn't arrive?

If your tracking shows delivered but you didn't receive your package, please contact us within 48 hours. We'll work with the carrier to locate your package or arrange a replacement.

Returns & Refunds

What is your return policy?

You may return most items within 30 days of delivery for a full refund or exchange. Items must be unopened and in original packaging.

Not eligible for return:

• Personal care items that have been opened (for hygiene reasons)
• Items marked as "final sale"
• Customized or personalized products

Full details: See our Refund Policy

How do I start a return?

1. Log into your customer account and select "Returns" from your order history
2. Or contact us with your order number
3. We'll provide return instructions and a prepaid shipping label when applicable

What if I receive a damaged or defective product?

Contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you. In most cases, you won't need to return the damaged item.

Can I exchange a product?

Yes! We're happy to exchange items for a different size, color, or alternative product. Contact us to arrange an exchange.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods displayed at checkout.

Is my payment information secure?

Yes! All transactions are processed through Shopify's secure, PCI-compliant payment system with SSL encryption. We never store your complete credit card information.

Can I save my payment information for future orders?

Yes, if you create a customer account, you can securely save payment methods for faster checkout.

Customer Accounts

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to:

• Track orders easily
• View order history
• Save addresses and payment methods
• Initiate returns quickly

How do I create an account?

Click "Account" in the top navigation and select "Create Account." You can also create an account during checkout.

I forgot my password. How do I reset it?

Click "Account" → "Sign In" → "Forgot Password" and follow the instructions. You'll receive a password reset email.

Product Information

Are your products FDA approved or medical devices?

Most products in our store are aids and support tools, not medical devices. They do not require FDA approval. Any products that are medical devices will be clearly labeled as such.

Important: Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult healthcare professionals about medical decisions.

How do I know if a product is right for my loved one's specific situation?

Product descriptions include details about who each item is best suited for and what challenges it addresses. If you're unsure, please contact us with details about your situation, and Phil can provide personalized guidance.

Do you test the products you sell?

Products are carefully selected based on real-world caregiving needs, customer reviews, and quality standards. Phil personally reviews every product category to ensure it meets our standards for safety and effectiveness.

Can I request a product you don't currently carry?

Yes! We're always looking to expand our offerings based on customer needs. Contact us with your product request and we'll do our best to source it.

Privacy & Data

How do you handle my personal information?

We treat all customer information with strict confidentiality and respect. We understand the sensitive nature of dementia care purchases.

Full details: See our Privacy Policy

Do you share my information with third parties?

We only share information necessary to fulfill your order (shipping carriers, payment processors, suppliers). We never sell your personal information.

Can I request deletion of my data?

Yes. Contact us to request access to, correction of, or deletion of your personal information.

About Phil's Early Alzheimer Store

Who is Phil?

Phil is living with early-stage Alzheimer's disease and has dedicated his life to supporting the Alzheimer's community. He built this store to help families find practical tools and trusted products at every stage of the dementia journey.

Learn more: About Phil

Why should I trust your product recommendations?

Phil's recommendations come from:

• Personal experience living with early-stage Alzheimer's
• 25+ years of professional experience in structured problem-solving
• Participation in Alzheimer's research studies
• Commitment to serving the dementia care community with integrity

Do you participate in Alzheimer's research?

Yes! Phil actively participates in Alzheimer's studies and strongly supports research efforts. We plan to highlight study opportunities on our site in the future.

Is this a nonprofit organization?

No, Phil's Early Alzheimer Store is a for-profit business. However, our mission is to serve families with practical support, fair pricing, and honest guidance—not to maximize profits.

Still Have Questions?

We're here to help!

Contact Phil
Email: support@philsearlyalzheimerstore.com
Phone: (214) 669-5077
Hours: Monday - Friday, 9:00 AM - 5:00 PM CST