I'm Phil. You may be navigating early Alzheimer's yourself, or caring for someone you love. I built this store to help families choose the right support products for every stage - MCI through severe - guided by real experience, care, and purpose
Shipping policy
SHIPPING POLICY - PHIL'S EARLY ALZHEIMER STORE
Last Updated: January 23, 2026
Our Shipping Commitment
We understand that when you're caring for a loved one with dementia, timely delivery of essential products matters. We work hard to get your orders to you quickly and reliably.
Shipping Rates
Free Shipping:
- Orders $75 and over: FREE standard shipping to all addresses in the United States
Standard Shipping:
- Orders under $75: $7.99 flat rate
- Delivery time: 3-7 business days after order processing
Processing Time
- Most orders are processed within 1-2 business days
- You'll receive an email confirmation when your order ships with tracking information
- Orders placed on weekends or holidays are processed the next business day
Shipping Locations
- We currently ship to all addresses within the United States
- We ship to all 50 states including Alaska and Hawaii (additional time may apply)
- We ship to PO Boxes and military APO/FPO addresses
- International shipping is not currently available
Delivery Timeframes
Standard Shipping (3-7 business days):
- Most orders arrive within 3-7 business days after shipping
- Delivery times may vary based on your location and carrier schedules
- Remote or rural areas may experience slightly longer delivery times
Please note:
- Business days are Monday-Friday, excluding federal holidays
- Delivery times are estimates, not guarantees
- Weather, carrier delays, or other unforeseen circumstances may affect delivery
Dropshipping Notice
Some products in our store ship directly from our trusted suppliers to ensure:
- Faster delivery times
- Product freshness and quality
- Lower costs passed on to you
What this means:
- You may receive multiple shipments if your order contains items from different suppliers
- Each shipment will have its own tracking number
- Delivery times may vary slightly by product and supplier location
- All suppliers are carefully vetted for quality and reliability
Order Tracking
- You'll receive a shipping confirmation email with tracking information once your order ships
- Track your package using the tracking number provided
- Contact us if you have questions about your shipment status
Shipping Address
- Please ensure your shipping address is accurate and complete
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Contact us immediately if you need to update your shipping address after placing an order
Delivery Issues
Lost or Stolen Packages:
- If your tracking shows delivered but you didn't receive your package, contact us within 48 hours
- We'll work with the carrier to locate your package or arrange a replacement
Damaged Packages:
- Inspect your package upon delivery
- If items are damaged, take photos and contact us immediately
- We'll arrange a replacement or refund at no cost to you
Delayed Shipments:
- If your order hasn't arrived within the expected timeframe, contact us
- We'll track your package and work to resolve the issue quickly
Undeliverable Packages
- If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we'll contact you
- You may be responsible for additional shipping charges to reship the order
Shipping Restrictions
- We cannot ship to freight forwarders or package forwarding services
- Some products may have shipping restrictions based on size, weight, or carrier limitations
- We'll notify you if any items in your order cannot be shipped to your location
Order Changes and Cancellations
- Contact us immediately if you need to change or cancel your order
- Once an order has shipped, it cannot be canceled
- You may return the order following our [Refund Policy]
Holidays and Peak Seasons
- Shipping times may be extended during holidays and peak shopping seasons
- We'll notify you of any expected delays on our website or via email
- We recommend ordering early during busy periods to ensure timely delivery
Contact Us About Shipping
MEDITERRANEAN MARKET FOOD ITEMS Our Mediterranean Market offers authentic ingredients and pantry staples. Please note: • Delivery Timeframe: Most Mediterranean Market orders arrive within 3-7 business days • Packaging: All food items are carefully packaged to maintain freshness during transit • Shelf-Stable Products: We currently offer shelf-stable Mediterranean ingredients (oils, grains, pasta, nuts, spices, condiments) that do not require refrigeration • Quality Guarantee: If any food item arrives damaged or compromised, please contact us within 48 hours of delivery for a replacement or refund • Supplier Fulfillment: Some Mediterranean Market items may ship directly from our trusted suppliers to ensure maximum freshness
If you have questions about shipping, tracking, or delivery:
Phil's Early Alzheimer Store
Email: [your-email@philsearlyalzheimerstore.com]
Phone: [your-phone-number]
We're here to help ensure your order arrives safely and on time.