Refund policy

REFUND POLICY - PHIL'S EARLY ALZHEIMER STORE

Last Updated: January 23, 2026

Our Commitment

We understand that finding the right dementia care products is important for you and your loved one. We want you to be completely satisfied with your purchase.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund or exchange. We believe this gives you adequate time to evaluate whether a product meets your needs.

Return Conditions

Eligible for Return:

  • Unopened items in original packaging
  • Defective or damaged products (regardless of condition)
  • Items that don't match the product description

Not Eligible for Return (for hygiene and safety reasons):

  • Personal care items that have been opened or used (bathroom safety products, personal hygiene aids)
  • Items marked as "final sale" or "non-returnable" on the product page
  • Customized or personalized products (engraved ID bracelets, custom labels)

How to Initiate a Return

  1. Log into your customer account and select "Returns" from your order history
  2. Or contact us at [your-email@philsearlyalzheimerstore.com] with your order number
  3. We'll provide return instructions and a prepaid shipping label when applicable

Refund Processing

  • Refunds are processed within 5-7 business days after we receive your return
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error or a defective product

Exchanges

We're happy to exchange items for a different size, color, or alternative product. Contact us to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately with photos of the damage
  • We'll arrange a replacement or full refund at no cost to you
  • No need to return damaged items in most cases

Store Credit Option

As an alternative to refunds, we offer store credit for the full purchase amount, which never expires and can be used on future orders.

Questions?

We're here to help. Contact us at [your-email@philsearlyalzheimerstore.com] or [your-phone-number] with any questions about returns or exchanges.

Note: Products are aids and support tools, not medical devices. We recommend consulting with healthcare professionals about product suitability for your specific caregiving situation.